FAQs

Where do you ship from/to?

How long will my order take?

I didn't like the roast/blend I purchased, can I return it or get a refund?

My coffee came damaged!

I want an order larger than 5 LB of a certain blend/roast, can I get a deal?

 

 

 

Where do you ship & deliver from/to?

Shipping:

Beans are ground (or not!) and packaged with love in beautiful Centre Wellington, Ontario. Whether you're in Toronto or Seattle, Iqaluit or Whitehorse, we've got you covered! When checking out, live shipping rates will be shown to you based on your postal/zip code (we always send you tracking!). We currently only ship to Canada & USA*.

* Coffee is a duty and tax-free commodity, however; should any duty/tax charges be presented by U.S Customs Officials, GENUINEO COFFEE CO. will not be responsible for these payments and we will not issue a refund for any customer's refusal of paying duties and/or state taxes). 

Local Delivery:

Centre Wellington - FREE
Guelph/Eramosa - $6 (minimum $20 purchase)
Kitchener/Waterloo/Cambridge - $11 (minimum $25 purchase)

 

How long will my order take?

We only ship out fresh coffee whether it be ground or whole bean. Orders are fulfilled as they are received and delivery of your coffee will depend on your distance from us and delivery speed chosen at checkout. Most orders are ground and shipped the next business day (you will be provided tracking). Please allow 2 business days for order processing before contacting us about order status. 

Local deliveries are sent out daily in Centre Wellington, twice per week in Guelph, and Kitchener/Waterloo/Cambridge on weekends.

I didn't like the roast/blend I purchased, can I return it or get a refund?

As much as we love customers sampling different varieties of coffee from around the world, we cannot accept returns on coffee due to the nature of the product. We recommend buying a 1/4 lb order of a specific roast/blend to sample prior to purchasing larger amounts. Orders are final sale - we do not offer refunds on product or shipping.

My coffee came damaged!

Oh no! We're so sorry your coffee didn't get the warm, sweet loving it deserved. Email us all the deets (Order#, damaged product) at orders@genuineocoffee.co and we'll ship you out a replacement of the damaged product speedy quick! We hate shipping nightmares just as much as you! 

I want an order larger than 5 LB of a certain blend/roast, can I get a deal?

Of course, amigo! Just reach out to info@genuineocoffee.co with "Large Order" in the subject line. Let us know which roasts or blends you'd like and we'll hook you up with a wicked deal.